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I need an appointment. Can I be seen for treatment now?

That will depend on what you need to be seen for. If you are in pain or have an urgent problem, please give us a ring and a member of our team will be able to advise you on whether you need to be seen urgently, or if it is safer that you wait until we are able to offer more routine appointments.

The treatment we are able to offer currently, however, is still limited in that we cannot offer any treatment that generates an aerosol or anything deemed ‘routine’.

How are we ensuring your safety when you attend?

Infection prevention and decontamination have always been paramount to us, however at this time, we are going even further to ensure the safety of our patients. This includes:

Screening of all patients before their appointment

Social distancing measures

Limiting the number of patients we see at any time. There is no waiting room – you will be taken straight into the surgery and straight out of the practice after your treatment

Installation of a hand sanitiser station and provision of face masks at the main entrance

Contactless forms and payments

Regular cleaning schedules for communal and reception areas, including door handles and handrails

Up to date infection control training and COVID awareness training for our staff.

What can I expect when I arrive for an appointment?

We have put measures in place to ensure your safety, the safety of our staff and other patients.

A member of our team will ring you the day before you are due to attend to brief you on what to do when you arrive.

What treatments produce an aerosol in dentistry?

Any ‘drilling’ using a high-speed handpiece (for fillings, root canal treatments), crown and bridge preparation), scale and polishing, surgical extractions, implant placement and anything using the air and water spray (e.g. dental check-ups).

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Here is what we’ll be asking of you:

If you are late, we will not be able to see you. Our waiting room is currently not in use so we will ask you to wait outside or in your car and a member of staff will unlock the door for you when the clinician is ready to see you.

Bring essential items only (including mobile phone in case we need to contact you). Leave coats and bags in your car or at home as you will not be able to take these into the surgery with you. Alternatively, you can store them in a designated box at reception when you arrive. These boxes are disinfected between each patient.

We would advise that you wear a face mask when travelling to your appointment. If you do not have one, we will provide you with one at the entrance and ask you to use the hand sanitiser when you arrive.

All forms will be completed with you over the phone before your appointment and signed on your behalf. Payments will also need to be taken over the phone where possible. Cash is not accepted currently.

Please arrive alone. The toilet will not be in use so please make sure you’ve used it before you leave the house.



Our friendly and experienced dental team is here to help you. Click on the images below to learn more about your dental team.

Andrew Sullivan

Andrew is the principal dentist and graduated from Cardiff School of Dentistry in 2010. He completed foundation training at Northview Dental Practice before being offered an associate position in 2011.…

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Bethan Sullivan

Bethan graduated from Cardiff School of Dentistry in 2012. She completed her foundation training year in practice and has since gained three years’ experience in hospital dentistry, including posts in…

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